Booking & Cancellation Policy

By booking, you agree to the following:

• All appointments require a non-refundable booking fee.
• Deposits are transferable once if a minimum of 72 hours’ notice is given.
• Cancellations or reschedules within 72 hours will result in the loss of your deposit and a new deposit will be required to rebook.
• Cancellations within 48 hours of your appointment will incur a charge of 50% of the booked service value.
• Cancellations within 24 hours of your appointment will incur a charge of 100% of the booked service value.
• Failure to attend your appointment without notice (no-show) will result in 100% of the appointment cost becoming payable before any future bookings can be made.
• Clients arriving more than 15 minutes late may have their appointment cancelled and charged in full if there is insufficient time to complete the service.
• Any outstanding cancellation fees must be settled before further appointments can be booked.

I value every client and understand that genuine emergencies can happen. However, repeated cancellations, late changes and missed appointments are not sustainable for a small business and this policy will be applied consistently.

Thank you for respecting my time, expertise and the appointment space reserved especially for you.